SMS Terms & Conditions

1. Program Name & Organization

Program Name: ServiceMaster by Lakota Customer Alerts

Organization: ServiceMaster by Lakota, located in Denver, CO.

2. Program Description

ServiceMaster by Lakota offers an SMS messaging program to provide customers and property contacts with timely updates related to their restoration, mitigation, roofing, or reconstruction projects. By opting in to our SMS program, you agree to receive autodialed or prewritten text messages (SMS and MMS) from ServiceMaster by Lakota at the mobile number you provide. These messages may include:

• Job status updates and progress notifications
• Appointment and scheduling reminders
• Work authorization and approval requests
• Crew arrival and completion notifications
• Project documentation and photo updates
• Customer service communications

This program is purely informational and transactional. No marketing or promotional messages will be sent through this program. Consent to receive SMS messages is not a condition of purchasing any goods or services.

3. Consent & Opt-In

By providing your mobile phone number and agreeing to receive text messages from ServiceMaster by Lakota, you expressly consent to receive recurring automated text messages at the number provided. You confirm that you are the subscriber to the mobile number provided or that you are authorized to give consent on behalf of the subscriber.

Consent may be collected through any of the following methods:

• Verbally during a phone call or in-person interaction with our team
• By completing a web form or work authorization that includes SMS consent
• By texting a keyword (e.g., START or YES) to our business number
• Through our customer portal or job management system

Your consent is not required to make a purchase. You may revoke consent at any time by following the opt-out instructions below.

4. Message Frequency

Message frequency varies based on the status of your active project(s). During an active restoration or construction project, you may receive up to 15 messages per month. Once your project is completed, messaging will stop unless you are involved in a new project. Recurring messages will continue until you opt out.

5. Message & Data Rates

Message and data rates may apply. Your mobile carrier's standard messaging and data rates apply to any messages sent or received. ServiceMaster by Lakota is not responsible for any charges incurred from your wireless provider. Please contact your carrier for pricing details specific to your plan.

6. How to Opt Out

You may opt out of receiving SMS messages at any time by texting STOP to any message you receive from ServiceMaster by Lakota. Upon receipt of your STOP request, we will send you a single confirmation message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from this program.

You may also opt out by contacting us directly at jared@smlakota.com or (720) 496-4611 and requesting to be removed from SMS communications.

If you opt out and later wish to re-enroll, you may text START or UNSTOP to our number, or contact us to opt back in.

7. Help & Support

For help or questions about this SMS program, you may text HELP to any message received from ServiceMaster by Lakota. You will receive a response with support contact information. You may also reach us by:

• Email: jared@smlakota.com
• Phone: (720) 496-4611
• Website: https://smlakota.com

8. Privacy Policy & Data Protection

We take your privacy seriously. Your phone number, name, and any personal information collected through this SMS program will be used solely for the purpose of delivering project-related communications as described in this policy.

We do not sell, rent, lease, or share your personal information, including your phone number, with any third parties for marketing or promotional purposes.

Your information may be shared with our SMS service provider solely for the purpose of delivering messages on our behalf. Our service provider is contractually obligated to maintain the confidentiality of your information and may not use it for any purpose other than message delivery.

For questions about how we handle your data, please contact us at jared@smlakota.com.

9. Supported Carriers

This SMS program is supported on all major U.S. wireless carriers, including but not limited to:

AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost Mobile, MetroPCS, Cricket Wireless, Virgin Mobile, Google Fi, Mint Mobile, Visible, Xfinity Mobile, Consumer Cellular, TracFone, Simple Mobile, and other participating carriers.

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission from your wireless carrier. T-Mobile is not liable for delayed or undelivered messages.

10. TCPA Compliance Disclosure

ServiceMaster by Lakota complies with the Telephone Consumer Protection Act (TCPA), the Cellular Telecommunications Industry Association (CTIA) guidelines, and all applicable federal and state regulations governing SMS/MMS communications.

We use an autodialer or automated system to send text messages. By opting in, you consent to receive autodialed text messages at the number provided. Your consent is voluntary and not a condition of any purchase or service agreement.

11. Content & Liability

ServiceMaster by Lakota, its affiliates, and any SMS service providers involved in message delivery are not liable for any delays, failures of delivery, errors in content, or any actions taken in reliance on the information provided via SMS. Service availability and message delivery are subject to your wireless carrier's coverage and service terms.

12. Changes to These Terms

ServiceMaster by Lakota reserves the right to modify these SMS Terms & Conditions at any time. Any changes will be effective immediately upon posting the updated terms at this URL. Your continued participation in the SMS program after changes are posted constitutes your acceptance of the updated terms.

13. Contact Information

If you have any questions or concerns about this SMS program, please contact us: